At Hawk’X, customer satisfaction is our priority. We take great care in delivering high-quality products. However, if you are not completely satisfied with your purchase, our refund and return policy ensures a smooth experience.
1. Return Eligibility
- You may request a return under the following conditions.
- The wrong product or size is delivered.
- The product is unused, unwashed, and in original condition with tags intact.
Return requests must be initiated within 7 days of receiving the product.
2. Non-Returnable Items
Returns will not be accepted for:
- Used, washed, or altered products.
- Products damaged due to misuse or mishandling.
- Items purchased during clearance or sale (unless defective).
3. Return Process
To initiate a return:
- Contact our support team with your order ID and issue details.
- Share clear images/videos of the product if damaged or incorrect.
- Once approved, our team will guide you through the return process.
4. Refund Policy
- After receiving and inspecting the returned item, refunds will be processed.
- Refunds will be issued to the original payment method.
- Processing time: 5–7 business days after approval.
5. Exchange Policy
We offer size or product exchange (subject to availability).
If the requested item is unavailable, a refund will be initiated.
6. Shipping Charges
- Return shipping costs may be deducted from the refund amount unless the return is due to our error.
- No shipping charges will be applied for defective or incorrect items.
7. Cancellation Policy
Orders can be cancelled before shipment.
Once shipped, cancellation is not allowed.
8. Contact Us
For any return or refund-related queries, please contact us at:123456789